An extra special letter of thanks

We are really delighted and very proud to have received this letter dated Friday 13th April from Mr and Mrs D Atkinson of Cowes, Isle of Wight: 
“Dear Sir
I would like to say at the outset that I very rarely write congratulatory letters, there being few occasions where it would seem relevant, but for once I am so impressed that it is time to do just that.
On April 10th we brought two of our granddaughters to take part in a Junior Wildlife Encounter as a birthday treat at Seaview Wildlife Encounter.
We tagged along as they took part in the day’s activities and were amazed at the wonderful quality of the experience they were having.  They haven’t stopped talking about it since …. and nor have we.  They particularly loved the Meerkats, but everything else came a close second!
The lady who was their mentor on the day was Jules.  My wife and I were delighted by her absolute dedication to ensuring that the girls had a marvellous time.  She lavished her kindness and interest on the girls and nothing was too much trouble.  We were also more than impressed by her extraordinary ability to communicate with the animals and birds and she created a magic day for all of us.
Jules took 182 photographs of the girls in action, and the family would like you to know that they are some of the best ever that we have seen to date.

You might be interested to know that my wife and I heard many comments among the crowds watching our girls feeding the animals.  As well as for their own children, the adults would love to have the same experience themselves.  Many of them did not know that the Junior Wildlife Experience was possible, and we thought it might be useful information to you from an advertising viewpoint.
So, our thanks to all of you for a superb experience.  We hope you will pass on our special thanks to Jules.
We will definitely be doing this again.
Yours truly,
Derek Atkinson”
Our sincere thanks go to Mr and Mrs Atkinson for taking the time to write and send this letter and for their warm, positive, heart-felt feedback.  It means so much to all of us.