Tuesday, 5 July 2011



Dear Jules,

Last summer we came over to the Isle Of Wight for the day and visited Seaview.  We had a great time and we were much taken with the idea that a young person could be a Keeper for the day.  We arranged that for our niece, Hannah, last Saturday.

We just wanted to say thank you for a truly memorable and exceptional day.

Everyone – from the person in reception, to all the staff in the shop and cafe were outstanding,  but it would be remiss if we did not thank keepers Holly and Jake – and especially Charlotte who was allocated to look after Hannah for the day.

Charlotte’s charm, infectious enthusiasm and expertise are a great credit to her and to you.  Nothing was too much trouble for her throughout the entire day.

The photographs she took of Hannah and the personalised certificate at the end are just two examples of the little extras which were entirely unexpected and special.

We wondered if Hannah’s role might be rather peripheral – and we would have understood if it had been.  In the event, she was right in the action as an active part of the keeper team.  That made the whole experience so much more interesting and memorable.

It is rare that these experiences surpass every expectation.  You and your team - and the wildlife of course - did just that.  Please pass on our thanks and best wishes to everyone who made Hannah’s day so special.

Yours sincerely,

Lorraine and Kerry Paddison

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